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Product Return Policy

Our goal is to make your shopping experience as rewarding and easy as possible. In the event that you need to return an item, please note the following information that hopefully will clarify that process.

Damaged Goods
(Note: Please keep the merchandise and the original packing!)

Do not return damaged merchandise to us or the manufacturer. The following procedure must be followed.
  • If damaged merchandise was delivered by UPS:
    1. Alert the delivery driver to the damage.
    2. Call UPS at 1.800.742.5877 to file a claim.
  • If damaged merchandise was delivered by another LTL (less-than-truckload) freight carrier:
    1. After you have notated the damaged product on the freight bill, keep a copy of the freight bill and ask the driver for the phone number of the freight line so you can file a claim.
    2. Follow the freight carrier's instructions. They will work with you to resolve the claim.
    3. Contact us at 1.866.977.2537 to order a replacement product or go online and order.
Mistakes in order fulfillment (our responsibility)
Despite our best efforts, we make mistakes. If you should receive the incorrect product due to an error on our part:
  1. Call us at 1.866.977.2537.
  2. We will issue you an RGA (Returned Goods Authorization) number. This number must appear on the shipping label for us to know to whom a credit should be posted.
  3. We will instruct you how to ship the product back and where to ship it. In these cases, we will pay for the freight back and will credit you the full amount of your purchase price, plus freight. (Note: Returned products must be new, complete and unused [with all parts] and be packaged in the original manufacturer's packaging [with all proper packing materials] to be eligible for a credit.)
  4. We will ship you the proper product.
Mistakes in ordering (customer's responsibility)
If you made an error when ordering and wish to return the item, please:
  1. Call us at 1.866.977.2537.
  2. We will issue you an RGA (Returned Goods Authorization) number. This number must appear on the shipping label for us to know to whom a credit should be posted.
  3. We will give you instructions as to where to return the merchandise.
  4. You will need to ship the product back "insured" with the carrier of your choice. Insuring the product benefits you in case the product is lost or damaged in transit. Please send is a copy of the return tracking information. We cannot issue credit on damaged items or items we do not receive.
  5. All returns will incur a minimum 25% restock fee. You will be credited the price of the product, less shipping / handling costs, the restock fee and a 3% reimbursement for credit card fee.
Non-returnable Items
Following is a list of criteria that qualify an item as being non-returnable and ineligible for any kind of refund:
  1. Products that have been installed.
  2. Products that are "special-order" and/or custom-made products (toilet partitions, etc.).
  3. Products that have been used (not in "new" condition).
  4. Products that are not in working order.
  5. Products not returned in the original manufacturer's box with all packing.
  6. Products missing parts.
  7. Products not returned within 30 days of receipt.
  8. Products listed as non-returnable.
  9. Items that have a shelf life (such as emergency eye-wash chemicals).
  10. Damaged items. File a claim with your carrier.
  11. Products not ordered from us.